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Technical Support

Customer satisfaction is the ultimate goal of any corporation. Any good product should be backed by a robust and exceptional Technical Support anytime and anywhere the customer needs it. We believe that technical support is an integral part of any product and is essential for the success of customer’s business. Our Technical Support services will help in increasing the customer’s productivity with minimum downtime. All the queries are addressed by experienced and well-qualified Technical Support agents to ensure that they get resolved at the earliest opportunity.

Our Technical Support services include:

Root Cause Analysis

We follow the method of Root Cause Analysis (RCA) for all the queries. The idea is to solve the problems by finding the root cause rather than merely addressing the symptoms. Customers can call and find the solution to the source of the problem and prevent it from occurring again.

Enhancements

We can provide the right Technical Support needed to schedule upgrades and enhancements in your products. Your customers can contact the Technical Support to know about your product enhancements and use them effectively.

New Developments

A strong Technical Support is of great help in communicating the new developments in your products or business to your customers. Our Technical Support services will help you keep your customers informed about the latest developments at your end.

Software Release Management

To seamlessly introduce new software versions, we have a Technical Support system for Software Release Management. With our Software Release Management services, you can successfully manage the development, testing, deployment and support of new software.

Apply Patches

Majority of the software products need some additional fixes and patches for running smoothly. Our Technical Support services will help you manage the release of patches and fixes for your products.
To find out more about of our Technical Support services, send an email at info@eoneinfotech.com